Sales and Support – Full time
Revenue Management Systems (RMS) is the third largest vendor of airline Revenue Management (RM) systems in the world. Based in Seattle, Washington (USA) it has offices around the world that provide its customers with 24-hour per day support.
More information about the company can be found at: www.revenuemangement.com.
Working with airline customers around the world RMS has developed the most capable airline RM system called airRM. Compiling information from multiple data sources (reservations systems, competitive fares, web analytics, etc…), offering many unique inventory management tools (overview, business rules, forecasting and optimization, etc…) and capable of producing the richest set of reports, airRM offers more than any other RM system available today.
Designed for smaller airlines, airRMexpress brings powerful inventory management tools to a whole new audience while often also giving these airlines their first reporting capabilities.
Using past gained revenue management experience and relationship-building skills, the candidate shall outperform in providing excellent customer service, research and analysis. Revenue Management Systems' customers are provided with state-of-the-art software, allowing them to maximize revenues per unit sold. Successful candidates are self-motivated and can anticipate how system decisions are made, whilst fully understand the business needs of our customers and further communicate how our range of products can develop pricing output. Working together with stakeholders, the successful candidate will represent customer requirements and expectations and communicate these to other members of the Revenue Management Systems team.
The Technical Support Analyst supports Revenue Management Systems an Accelya Group Company (RMS) customers by monitoring system processes, trouble shooting, solving issues and responding to questions and requests. Other main areas of focus will be to enhance support infrastructure and to provide our customers with new insights to ensure they fundamentally value RMS’s products and services. Team members are actively involved in the development of new features and functions whilst supporting our customer’s requirements.
Other duties may be assigned as needed.
The following qualifications are a plus: