Singapore
Sales and Support – Full time

Our Company

Revenue Management Systems (RMS) is the third largest vendor of airline Revenue Management (RM) systems in the world. Based in Seattle, Washington (USA) it has offices around the world that provide its customers with 24-hour per day support.

More information about the company can be found at: www.revenuemangement.com.

Software Systems

Working with airline customers around the world RMS has developed the most capable airline RM system called airRM. Compiling information from multiple data sources (reservations systems, competitive fares, web analytics, etc…), offering many unique inventory management tools (overview, business rules, forecasting and optimization, etc…) and capable of producing the richest set of reports, airRM offers more than any other RM system available today.

Designed for smaller airlines, airRMexpress brings powerful inventory management tools to a whole new audience while often also giving these airlines their first reporting capabilities.

The Job

Using past gained revenue management experience and relationship-building skills, the candidate shall outperform in providing excellent customer service, research and analysis. Revenue Management Systems' customers are provided with state-of-the-art software, allowing them to maximize revenues per unit sold. Successful candidates are self-motivated and can anticipate how system decisions are made, whilst fully understand the business needs of our customers and further communicate how our range of products can develop pricing output. Working together with stakeholders, the successful candidate will represent customer requirements and expectations and communicate these to other members of the Revenue Management Systems team.

The Technical Support Analyst supports Revenue Management Systems an Accelya Group Company (RMS) customers by monitoring system processes, trouble shooting, solving issues and responding to questions and requests. Other main areas of focus will be to enhance support infrastructure and to provide our customers with new insights to ensure they fundamentally value RMS’s products and services. Team members are actively involved in the development of new features and functions whilst supporting our customer’s requirements.

Responsibilities

  • Positive relationship between RMS and its customers
  • Monitor customer processing, troubleshoot and resolve issues
  • Communicate with software development staff
  • Track requests for new features and defect fixes using internal tracking systems
  • Answer customer system queries in a timely manner
  • Be knowledgeable about new features and planned development
  • Maintain and update user manuals and documentation

Other duties may be assigned as needed.

Qualifications

  • Bachelor's Degree or relevant experience
  • Read, write and speak English
  • Exceptional telephone, email and customer service skills
  • Time management and self-direction skills
  • Able to work independently and initiate action
  • Microsoft Office Suite skills (Outlook, Word, Excel and PowerPoint)

The following qualifications are a plus:

  • Revenue management experience (preferably in airline)
  • airRM revenue management system experience
  • SQL, VPN and RDC knowledge
  • Customer support experience
  • Data or analytics work experience
  • Experience in a customer-oriented software support environment
  • Proficiency in regional languages (e.g.,Japanese, Mandarin, Korean, Thai, Bahasa in order to liaise with the Japanese, Mandarin, Korean, Thai & Bahasa speaking associates)