Sales and Support – Full time
Revenue Management Systems (RMS) is the third largest vendor of airline Revenue Management (RM) systems in the world. Based in Seattle, Washington (USA) it has offices around the world that provide its customers with 24-hour per day support.
More information about the company can be found at: www.revenuemangement.com.
Working with airline customers around the world RMS has developed the most capable airline RM system called airRM. Compiling information from multiple data sources (reservations systems, competitive fares, web analytics, etc…), offering many unique inventory management tools (overview, business rules, forecasting and optimization, etc…) and capable of producing the richest set of reports, airRM offers more than any other RM system available today.
Designed for smaller airlines, airRMexpress brings powerful inventory management tools to a whole new audience while often also giving these airlines their first reporting capabilities.
RMS has been growing successfully in Europe and the Middle East. Today, over 25 airlines are supported from the EMEA Sales and Support offices. The increase in airline customers has driven a need for additional staffing.
The Technical Support Analyst is responsible for providing customer service by monitoring systems, trouble-shooting issues, solving issues, answering customer questions and responding to customers’ system enhancement requests. Success in this role requires technical knowledge, the ability to research, communication and collaboration with RMS support and development employees around the world. The primary communications tools used are: email, telephone, Skype, Webex and SMS as well occasional in-person meetings.